Request for return or claim

Do you need to return goods (withdraw from the contract within the statutory 14-day period) or file a claim? You can handle the entire process online and in just a few clicks. Simply log in to your account and go to order history or enter your order details into the form below.

Find your order

Enter your order number and the email address used during purchase. We will immediately send you a secure link via email to complete your claim or return.

How to prepare the goods and where to send them?

Pack the goods carefully to prevent damage during transit. We would be very grateful if you include a printed PDF confirmation (generated at the end of the online process) or at least a note with your order number in the package.

While this is not mandatory (any proof of purchase is sufficient), it greatly speeds up package identification at our warehouse and reduces your waiting time for a refund or replacement goods.

Delivery to a store

You can bring the goods to any of our branches at any time during opening hours.

Mateza Havl. Brod: Pod Kyjovskou 4166, Havlíčkův Brod, 580 01
Mateza Brno: Kšírova 649/263, Brno, 619 00
Mateza Jihlava: Romana Havelky 306/19, Jihlava, 586 01

Sending goods to our warehouse

Send the packed parcel directly to the address of our central warehouse:

Mateza spol. s r.o.
Pod Kyjovskou 4166
580 01 Havlíčkův Brod

Useful links

Interested in the exact legal terms? We have written down all the details for you here:

Need advice?

Zdeněk Sedmík

Customer service

569 427 754

(Mon–Fri: 7:30 am–4 pm)

mateza@mateza.cz